This psycho is, sorry *was, a Queens, New York Starbucks’ shift supervisor who has been suspended after a video surfaced of her ranting on an innocent customer.

The Huffington Post reports that the customer, Ruby Chen, ordered a frappa-cappa-thing with a cookie straw. Chen reported on YouTube that the employee, who identified as Melissa, became agitated when she didn’t hear Chen give her name to another Starbucks’ employee. She then “started to shout at [Chen] saying ‘hey helloooo’ with [a] very bad attitude.”